While competitors try to crack the postal monopoly, they resist Postal Service efforts to expand its competitive business. Former Postal Service Inspector General and Board Vice Chair David C. Williams, among others, has pointed out that the Postal Service could offer more services to offset the fixed cost of maintaining post offices and daily delivery (USPS OIG 2015b; HSGAC 2016; Brookings 2015b). Post offices, for example, could offer many printing and other services provided by FedEx Office and The UPS Store, and expand the use of parcel delivery lockers (USPS OIG 2013). Likewise, mail carriers could pick up and make deliveries from local stores, including groceries (Chandler 2014).
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